Policy
Privacy Policy
Draft for review. This document is a draft and must be reviewed by the business owner and a qualified legal professional before publication.
What we collect
Your name, email address, optional phone number, your chosen service and time, a short description of the help you need, who the session is for (and their first name and relationship to you if it is a family member), your consent choices, and payment status. We do not collect birth dates, government ID numbers, health information, passwords or banking credentials.
Why we collect it
Only to arrange, deliver and follow up on your session, send booking emails, keep required financial records and improve our service.
Payments
Payments are processed by Stripe. We never see or store your full card number or security code.
Who we share it with
Service providers that help us operate: Stripe (payments), our email provider (booking messages), and our hosting provider. We do not sell personal information.
Website statistics
We count page visits and booking steps anonymously, without cookies, IP addresses or form contents. You can opt out in the website footer, and we respect your browser's Do Not Track setting.
How long we keep it
Booking and payment records are kept as long as required for tax and accounting purposes (draft: typically 6 years in Canada). Other details can be deleted on request.
Your rights
You can ask to see, correct or delete your personal information using the Contact page. Some financial records may need to be retained by law.
Safeguards
Encrypted connections (HTTPS), restricted owner-only access with two-step sign-in, audit logs and minimal data collection.
Contact
Questions or complaints: use our Contact page. You may also contact the Office of the Privacy Commissioner of Canada.