Policy
Terms of Service
Draft for review. This document is a draft and must be reviewed by the business owner and a qualified legal professional before publication.
Our service
KindBridge Assist provides remote, general help with technology and routine digital tasks. Sessions are by telephone or video.
What we do not provide
We do not provide legal, immigration, medical, tax or financial advice, regulated representation or eligibility determinations, and we do not submit applications on your behalf where authorization or a licence is required.
Your control
You remain in control of your accounts and devices and personally approve important submissions. We never ask for passwords, PINs or verification codes.
Booking for someone else
If you book for another adult, you confirm they know about and agree to the session. Booking does not give you authority over their accounts or private information.
Approval and payment
Requests are reviewed before payment. A booking is confirmed only after payment is verified by our payment provider. Unpaid approved requests are released after the payment window shown in your email.
Refusing or stopping a session
We may decline or stop a session if a task is outside our services, appears to involve fraud, a scam or exploitation, or is unsafe. Refunds in these cases follow our Cancellation and Refund Policy.
Limitation
We take care to give accurate guidance, but final decisions and submissions are yours. Liability terms require legal review.
Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.